Position Overview

The Lead Budtender ("Shift Lead") provides an exceptional experience for all customers and fellow team members while leading by example as a positive, customer-focused retail associate. Lead Budtenders set the standard for all Budtenders in product knowledge, customer service, and general can-do attitude.

In addition to the Budtender function, these individuals take on additional responsibilities in general store operations, inventory management, staff training, and store supervision. The Shift Lead supports store leadership in day-to-day operations — overseeing staff, ensuring compliance with state and local cannabis regulations, driving sales and profitability, and enhancing customer satisfaction and brand loyalty.

The Shift Lead may hold a state designation as manager on duty, key holder, or agent in charge, and will be responsible for coaching and training employees and resolving customer issues as needed. This role requires close collaboration with store leadership to drive results in a fast-paced environment while supporting the company's core values and culture.

Major Areas of Responsibility

• Support store leadership in achieving sales goals and identifying opportunities to drive revenue.
• Lead by example in curating an exceptional customer experience, including performing guest transactions and educating customers and employees on cannabis products, usage methods, and safety.
• Open/close the store as needed, supervise store operations and team members, and delegate tasks throughout the day to meet business demands.
• Perform and train the retail team on all retail tasks and responsibilities including customer intake, sales, inventory, and POS transactions.
• Provide in-the-moment coaching to employees and escalate concerns to store leadership in a timely manner.
• Ensure operational excellence by following SOPs, compliance regulations, and established internal processes; report any compliance issues or violations to store leadership promptly.
• Support all aspects of inventory management in compliance with local, state, and company regulations — including ensuring inventory movement is documented and supporting regular audits and month/quarter/year-end inventory processes.
• Monitor inventory levels and assist with receiving, tracking, and reconciling deliveries; lead inventory counts.
• Investigate and resolve inventory discrepancies in collaboration with the General Manager.
• Support people leadership activities including onboarding, training, and performance management.
• Identify opportunities for improvement and share findings with store leadership.
• Manage and respond to escalated customer issues as needed.

Minimum Qualifications

• Must be at least 21 years of age.
• Must possess a valid driver's license or state ID.
• High school diploma or equivalent preferred.
• At least 1 year of retail management or supervisory experience.
• 3+ years of retail or customer service experience.
• Excellent communication and leadership skills with the ability to build and manage teams.
• Experience and strong attention to detail in cash handling and POS operations.
• Exceptional customer service and problem-solving skills.
• Strong collaboration skills and the ability to contribute to a positive work environment.
• Detail oriented, organized, and able to multitask in a fast-paced environment.
• Ability to coach and influence others.
• Reliable, punctual, dependable, and trustworthy.
• Ability to work a flexible schedule including nights, weekends, and holidays.
• Must pass all required background checks.

Working Conditions

• This position requires being on your feet for 8 hours at a time in a fast-paced environment.
• Schedule will vary and can include nights, weekends, and holidays.
• A neat, well-groomed appearance and adherence to the company dress code is required.